Who we are
Intelligence81 Pty Ltd ("Intelligence81", "we", "us", "our"), registered in India, owns and/or operates Tribe, a digital property, tenancy, resident-services and community platform.
Throughout this Privacy Notice, "Tribe" refers to the Tribe website, mobile applications, web applications, products, features and associated services (collectively, the "Services").
Registered Address: Level 2, 66 Wentworth Ave, Surry Hills NSW 2010
Email: info@tribeapp.com.au
General Contact: info@tribeapp.com.au
Phone: 1800169100
1)Scope
This Privacy Notice explains how Intelligence81 collects, uses, processes, stores, discloses and safeguards personal data when you:
- visit or use Tribe;
- create or manage a Tribe account;
- search for, view or enquire about properties;
- submit a rental or tenancy application;
- complete identity, income, affordability or eligibility verification;
- enter into or manage a tenancy;
- make or manage payments;
- access property, building, amenity or resident services;
- communicate with property managers, support teams or participating retailers;
- purchase or order goods or services from participating retailers;
- participate in Tribe rewards, offers or loyalty programmes; or
- otherwise interact with Tribe and its associated Services.
Tribe may provide certain Services in collaboration with property owners, property managers, real-estate agencies, retailers, payment providers, identity-verification providers, financial-data providers and other authorised service providers.
Enterprise customers or property-management partners may also have a signed Data Processing Addendum ("DPA") or other data-processing agreement with Intelligence81. If this Notice conflicts with an applicable DPA regarding customer-controlled data, the applicable contractual agreement will control to the extent permitted by law.
2)Roles
For the Tribe Platform and Intelligence81's own business operations, Intelligence81 may act as a Data Controller under EU/UK GDPR, a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), or the responsible organisation under other applicable privacy laws.
Where Intelligence81 processes personal data through Tribe on behalf of an enterprise customer, property owner or property manager, Intelligence81 may act as a Data Processor and process that data according to the customer's documented instructions and applicable contractual arrangements.
Property owners, property managers, real-estate agencies, retailers, verification providers, payment providers and other organisations may separately act as controllers or responsible organisations for personal information they independently collect or receive.
3)What we collect
A) Account and contact information
We may collect:
- name;
- email address;
- mobile number;
- date of birth;
- residential address;
- nationality or country of residence;
- profile information;
- account credentials;
- authentication information;
- communication preferences; and
- emergency-contact information where applicable.
B) Property search and enquiry information
We may collect information about:
- properties viewed;
- preferred locations;
- rental budget;
- property preferences;
- intended move-in date;
- enquiries;
- inspections or viewings;
- saved or shortlisted properties; and
- interactions with property listings.
C) Rental and tenancy application information
Where you apply for a property through Tribe, we may collect:
- current and previous residential addresses;
- rental history;
- employment information;
- employer details;
- income information;
- payslips and supporting financial documents;
- rental references;
- previous landlord or property-manager information;
- supporting application documents;
- occupancy information;
- requested tenancy dates;
- affordability information; and
- other information reasonably required to process and assess your application.
D) Identity and verification information
Depending on the verification process used, we may collect or process:
- passport information;
- driver's licence information;
- government-issued identification;
- citizenship or birth documentation;
- document-verification results;
- photographs or selfies used for verification;
- biometric verification results where enabled;
- identity-match results;
- fraud or risk indicators; and
- verification status.
Identity or biometric information may be processed through authorised third-party verification providers. Where consent is required, appropriate consent or authorisation will be obtained.
E) Income, affordability and financial information
Where required for a tenancy application or related Service, we may collect or process:
- employment and salary information;
- payslips;
- bank statements;
- income sources;
- recurring expenses;
- transaction information;
- income and expense categorisation;
- affordability or serviceability calculations;
- rental-payment information; and
- financial-verification results.
Where open-banking or similar financial-verification services are used, information may be obtained through an authorised third-party provider with your permission.
We will process financial information only for disclosed and authorised purposes and in accordance with applicable law.
F) Tenancy and property-management information
During a tenancy, Tribe may process:
- tenancy or lease agreements;
- tenancy commencement and expiry dates;
- rent information;
- bond-related information;
- property condition and inventory reports;
- move-in and move-out records;
- maintenance requests;
- photographs and videos submitted for maintenance;
- inspection records;
- property-management communications;
- amenity bookings;
- building-access information;
- visitor or guest-access information;
- tenancy notices;
- complaints; and
- other records required to administer the tenancy.
G) Payments and transactions
Where payments are enabled through Tribe, we may process:
- payment amount;
- transaction status;
- payment method;
- payment references;
- billing information;
- refunds;
- recurring-payment status;
- rental-payment history; and
- transaction metadata.
Complete payment-card or bank-account details may be processed directly by authorised payment providers rather than stored by Intelligence81.
H) Retail, orders and Tribe community services
When you use retail or community features through Tribe, we may collect:
- orders and purchases;
- retailer interactions;
- products or services selected;
- pickup or collection information;
- order status;
- transaction history;
- support tickets;
- communications relating to orders;
- promotions and offers used;
- order-verification or QR-code information; and
- Tribe Coins, rewards or loyalty information.
I) Communications and support
We may collect:
- emails;
- support tickets;
- chat messages;
- customer-support communications;
- property-management communications;
- feedback;
- complaints;
- survey responses; and
- call records or recordings where permitted and appropriately notified.
J) Device and usage information
We may automatically collect:
- IP address;
- device identifiers;
- browser and operating-system information;
- application version;
- pages or screens viewed;
- session and login information;
- crash reports;
- error and diagnostic logs;
- referral information;
- cookies and similar technologies; and
- usage and performance analytics.
K) Location information
Where required for a Tribe feature and appropriate permissions have been provided, we may process location-related information for:
- property discovery;
- nearby retailers and services;
- building or property access;
- location-relevant community features; and
- fraud or security prevention.
Precise device location will only be collected where required for the relevant feature and appropriate device permissions have been granted.
L) Sensitive information
Certain Tribe Services may involve information considered sensitive under applicable law, including identity, biometric and financial information.
We process sensitive information only where reasonably necessary, legally permitted and, where required, with appropriate consent.
M) Children
Tribe is primarily designed for adults and business/property-related use.
We do not knowingly collect personal information directly from children except where it is necessary and lawful in connection with an authorised household, tenancy or property-management process.
4)Sources
We may obtain personal information:
- directly from you;
- from your employer or authorised representative;
- from property owners and landlords;
- from property managers and real-estate agencies;
- from previous landlords or property managers where authorised;
- from identity-verification providers;
- from income and financial-verification providers;
- from payment providers;
- from property-management systems;
- from CRM and support systems;
- from participating retailers and service providers;
- from building-access and amenity-management systems;
- from systems integrated with Tribe; and
- from lawful public sources.
5)How we use data
We may use personal information to:
- provide, operate and maintain Tribe;
- create and authenticate accounts;
- provide property search and discovery;
- process property enquiries;
- process rental and tenancy applications;
- verify identity and supporting documentation;
- verify income and assess affordability;
- support application assessment and approval workflows;
- facilitate tenancy agreements and onboarding;
- manage tenancy and resident services;
- facilitate rental and other payments;
- manage maintenance requests;
- facilitate building and amenity access;
- provide retailer and community services;
- process orders, pickup and collection;
- administer Tribe Coins, rewards and promotions;
- provide customer and property-management support;
- communicate important Service updates;
- monitor security and prevent fraud or abuse;
- measure quality, cost and performance;
- troubleshoot technical issues;
- analyse and improve Tribe features;
- comply with applicable law; and
- establish, exercise or defend legal rights.
We may send marketing or promotional communications where permitted by applicable law and consent requirements. Users may opt out of non-essential marketing communications.
6)Legal bases and lawful grounds
Depending on the applicable jurisdiction and processing activity, we may rely on:
- performance of a contract;
- steps taken at your request before entering into a contract;
- legitimate interests, where recognised by applicable law;
- consent;
- compliance with legal obligations; and
- other lawful grounds available under applicable privacy law.
India – DPDP Act
Where India's DPDP Act applies, Intelligence81 processes personal data based on consent or other uses permitted under applicable law, subject to applicable requirements including purpose limitation and data minimisation.
Australia
Where Australian privacy law applies, personal information will be handled in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.
EU/UK GDPR
Where EU or UK GDPR applies, processing may rely on contractual necessity, legitimate interests, consent, legal obligations or another applicable lawful basis.
7)Automated processing and decisions
Certain Tribe features may use automated processing to assist with:
- identity verification;
- document extraction;
- income verification;
- affordability calculations;
- fraud or risk detection;
- application classification;
- workflow routing;
- recommendations;
- support-ticket classification; and
- operational processes.
Automated processing may produce indicators, recommendations, classifications or risk flags.
Where appropriate, Tribe supports human-in-the-loop review, approval gates and configurable decision criteria.
Where applicable law provides rights relating to solely automated decisions producing legal or similarly significant effects, Intelligence81 and/or the relevant property-management organisation will provide the safeguards required by law.
8)Artificial intelligence and model training
Tribe may use artificial intelligence and machine-learning technologies to support features such as:
- document processing;
- information extraction;
- search and retrieval;
- recommendations;
- support;
- workflow automation; and
- communication assistance.
We do not use customer or tenant content to train third-party general-purpose or foundation AI models unless this has been expressly authorised by the applicable customer and is legally permitted.
Where third-party AI service providers are used, Intelligence81 will apply appropriate contractual, privacy and security safeguards.
9)Sharing and disclosures
We may share personal information with:
Property owners and property managers
Where required to process applications, administer tenancies and provide property or resident services.
Identity and verification providers
Where required to verify identity, documents, biometric information, income or financial information.
Payment providers
Where necessary to process rent, orders, refunds and other transactions.
Participating retailers and service providers
Where necessary to fulfil an order, pickup, booking or other requested service.
Sub-processors and technology providers
Including providers supporting:
- cloud hosting;
- storage;
- communications;
- analytics;
- artificial intelligence;
- identity verification;
- financial verification;
- payments;
- security; and
- customer support.
These providers are subject to appropriate contractual and confidentiality obligations.
Professional advisers
Including legal, audit, accounting, insurance and other professional advisers under confidentiality obligations.
Legal and safety purposes
We may disclose information where required to comply with law, respond to court or regulatory orders, prevent fraud, investigate security incidents or protect rights and safety.
Business transfers
Personal information may be transferred as part of a merger, acquisition, financing, restructuring or sale of all or part of Intelligence81's business, subject to appropriate safeguards.
10)International transfers and data residency
Intelligence81, Tribe and authorised service providers may process personal information in multiple countries.
Where information is transferred internationally, we implement appropriate safeguards as required by applicable law. These may include:
- contractual data-protection requirements;
- approved international transfer mechanisms;
- Standard Contractual Clauses where applicable;
- UK transfer mechanisms where applicable;
- encryption;
- access controls;
- data minimisation;
- regional hosting; and
- vendor privacy and security assessments.
Enterprise customers may agree specific regional hosting or data-residency requirements with Intelligence81 where available.
11)Security
We implement administrative, technical and organisational safeguards designed to protect personal information, including:
- encryption in transit and at rest;
- role-based access controls;
- authentication controls;
- tenant isolation;
- audit logging;
- monitoring and alerting;
- vulnerability management;
- secure development practices;
- backup and recovery procedures;
- incident-response processes; and
- vendor security assessments.
No system is perfectly secure. Users are encouraged to maintain strong passwords and use multi-factor authentication where available.
12)Retention
We retain personal information only for as long as necessary for the purposes described in this Notice or as required by applicable law.
Typical periods, unless contractual or legal requirements specify otherwise, may include:
- Website and Platform analytics: up to 12 months
- Support records: up to 24 months
- Contract and billing records: up to 7 years or as legally required
- Product logs and telemetry: approximately 90–365 days
- Account information: while the account remains active and for a reasonable period afterwards
- Tenancy/application records: according to applicable contractual, property-management and legal requirements
- Customer content: according to customer instructions and configured retention settings
- Identity and verification information: only for as long as reasonably necessary for verification, fraud prevention, audit or applicable legal requirements
When information is no longer required, we will delete, de-identify or securely dispose of it where reasonably practicable and legally permitted.
13)Cookies and preference centre
Tribe may use cookies, SDKs and similar technologies for:
- essential functionality;
- authentication and security;
- preferences;
- analytics;
- performance measurement; and
- marketing where applicable.
Where required, non-essential technologies will only be activated after obtaining appropriate consent.
Users can manage available choices through Cookie Preferences and applicable browser or device settings.
14)Personalisation, retailer offers and recommendations
Where legally permitted, Tribe may use information about your Platform activity, property, approximate location, orders and expressed preferences to provide relevant:
- property recommendations;
- nearby retailers;
- community services;
- retailer promotions;
- Tribe offers;
- Tribe Coins or rewards opportunities;
- amenity information; and
- other personalised Platform experiences.
Financial information collected specifically for identity, income, affordability or tenancy eligibility verification will not be used for unrelated advertising or retailer targeting unless that additional use has been clearly disclosed, is permitted by applicable law and any required consent has been obtained.
Users may manage available marketing and personalisation preferences through Tribe.
15)Your rights
Your rights depend on where you live and the applicable privacy laws.
Australia
Where Australian privacy laws apply, you may have rights to:
- request access to personal information held about you;
- request correction of inaccurate information; and
- lodge a complaint regarding the handling of your personal information.
Where the Privacy Act 1988 and Australian Privacy Principles apply, Intelligence81 will handle eligible requests in accordance with those requirements.
You may also have the right to complain to the relevant Australian privacy regulator if you are dissatisfied with the handling of an eligible privacy complaint.
India
Where the DPDP Act applies, you may have rights including:
- access to information about processing;
- correction and updating;
- erasure;
- withdrawal of consent;
- grievance redressal; and
- nomination where applicable.
EU/UK
Where EU or UK GDPR applies, rights may include:
- access;
- rectification;
- erasure;
- restriction;
- portability;
- objection;
- withdrawal of consent; and
- rights relating to certain automated decision-making.
You may also have the right to lodge a complaint with the relevant supervisory authority.
Other jurisdictions
Additional rights may apply depending on your location.
We may need to verify your identity before processing certain privacy requests.
16)Grievance and privacy contact
For privacy questions, requests, concerns or complaints, please contact:
Privacy / Grievance Officer
Intelligence81 Pty Ltd
Email: info@tribeapp.com.au
Postal Address: Level 2, 66 Wentworth Ave, Surry Hills NSW 2010
Phone: 1800169100
We will acknowledge and respond to grievances within applicable statutory timelines.
Where a request concerns personal information that Intelligence81 processes solely on behalf of a property owner, property manager or enterprise customer, we may coordinate with or direct the request to that organisation.
17)Third-party services and links
Tribe may contain links to or integrations with third-party services, including:
- property-management systems;
- identity-verification providers;
- income and financial-verification providers;
- payment providers;
- retailers;
- mapping and location services;
- property owners and property managers; and
- other external services.
Third-party organisations may process information according to their own privacy policies and terms.
We encourage users to review the applicable third-party privacy notices before providing personal information.
18)Data breaches and security incidents
Intelligence81 maintains processes to identify, investigate, contain and respond to suspected personal-data breaches and security incidents involving Tribe.
Where a breach meets applicable legal notification requirements, Intelligence81 will notify affected customers, individuals and/or regulatory authorities as required by applicable law.
Where Intelligence81 processes affected information on behalf of an enterprise customer or property-management organisation, Intelligence81 will notify the relevant organisation in accordance with applicable contractual and legal requirements.
19)Changes to this Notice
We may update this Privacy Notice periodically.
Changes may be made to reflect:
- new Tribe features;
- changes to our Services;
- new integrations;
- changes in service providers;
- changes to privacy or security practices; or
- legal and regulatory developments.
The Effective date at the top of this Notice identifies the latest version.
Material changes will be communicated through Tribe, our website, email or another appropriate method where required.
Where required by law, we will obtain consent before applying material changes to processing activities that require consent.
20)Contact Us
For questions about this Privacy Notice or the handling of personal information through Tribe:
Intelligence81 Pty Ltd
Level 2, 66 Wentworth Ave, Surry Hills NSW 2010
Privacy & General Contact: info@tribeapp.com.au
Phone: 1800169100
For requests relating to a specific property, rental application or tenancy, you may also contact the relevant property owner or property-management organisation identified through Tribe.